COVID-19 Booking updates

Updated (19-Oct-22).  Announcement of the removal of our COVID-19 Booking assurance for all bookings (existing & new).

COVID-19 Booking update:

  • We have now been back, operating our diving safaris in Indonesia for over six months, and it has been fantastic to once again be sharing diving adventures with our guests. With Indonesia now fully opened to vaccinated international travellers, we are entering the ’new normal,’ post-pandemic world, that we have all so longed for after such a long time away.
  • Our COVID-19 Booking assurance was offered during the pandemic for those unable to travel due to COVID-19 related flight / travel bans, or for whom insurance declined coverage for costs. This offer was made as at the time very few insurance companies would cover COVID-19 related travel disruption.
  • This is no longer the case as we now see many, if not most, travel insurance policies offering cover for COVID-19 related disruption. It is now much easier to purchase widely available travel insurance policies that include COVID-19 related disruption.
  • As per our Booking conditions travel insurance (along with diving insurance) is compulsory for all of our trips. Most travel insurance policies now include COVID-19 disruption cover. We ask that all guests joining us to ensure that their policy includes such coverage.
  • Should COVID-19 interrupt your travel plans or effect your trip, we will then be happy to support your insurance claim, with a letter confirming circumstances that led to that disruption.

Insurance:

  • Both dive and travel insurance are compulsory for our trips. Our trips are NOT inclusive of any form of insurance. We strongly advise all guests to purchase both adequate dive insurance and travel insurance.

Dive Insurance:

  • Dive insurance is compulsory for our trips. Please check your travel insurance policy for your diving needs. If not covered then we recommend DAN (Divers Alert Network) or if you are a resident of the Asia Pacific region, then their Asia Pacific branch. Alternatively single trip coverage is available from DiveAssure.

Travel Insurance:

  • Travel insurance is compulsory for our trips. Our trips are not inclusive of any form of insurance. White Manta Diving cannot be held responsible for any trip disruption or cancellation due to unforeseen circumstances beyond our control or any flight / hotel expenses. This includes any costs related to COVID-19 issues, resulting in delay/ medical/ extraction/ quarantine/ or trip costs incurred due to potential positive testing / refusal of admittance to the country or your trip, before, during or after.
  • In the case of trip disruption or cancellation due to unforeseen circumstances beyond our control any compensation provided will be in the form of future trip credit ONLY.
  • Guests must abide by our COVID-19 onboard Safety General Guidelines and Protocols, our COVID-19 Standard Operating Procedures (SOP), and the Health Protocols as set by the Government of Indonesia.
  • COVID-19; recommended reading (USD based Forbes): Avoid These Travel Insurance Mistakes For Your Post-Pandemic Vacation, or (UK based MoneySavingExpert): Travel Insurance & COVID-19 cover.
  • We strongly recommend all guests purchase adequate travel insurance, that covers COVID-19 related issues, before, during, or after your trip. We strongly advise you to purchase a plan that includes Cancel For Any Reason (CFAR). Companies with such a CFAR option include; D.A.N Travel insurance, April International, CAT 70, HTH Worldwide. Please check coverage details with your insurance provider carefully before purchasing.
  • Note: Any decision on cancellation / trip credit to be made no earlier than 60 days prior to departure.
  • Note: Anyone choosing simply not to travel due to fear of the outbreak is subject to normal cancellation terms.
  • Note: Until otherwise updated we will continue to request guests abide by our COVID-19 pre boarding testing requirements:

COVID-19 ATK tests & boarding:

  • We ask that all guests bring 1x home Antigen Test Kit (ATK) & test themselves upon arrival to Indonesia or no later than 12 hours prior to boarding..
  • Please keep the test result or photo of result to show our cruise leader upon arrival.
  • Upon arrival all crew and guests will make a further Antigen Test Kit (ATK). ANY positive results, the guest will be advised to return to local resort or medical facility to isolate. All costs will be borne by the guest/ travel insurance.
  • We therefore strongly recommend that you do check your travel insurance will cover for positive COVID-19 interrupting your travel plans.
  • Reminder: prior to and during the early stages of your trip, wear a mask, wash hands regularly, try to avoid too much contact with others, practicing sensible social distancing where possible.

If you have any questions, please feel free to ask away. Contact us info@whitemanta.com, where we will be happy to help.